Refund Policy

As our valued customer, please be aware of the terms and conditions of our refund policy. 



1. Stellarossa Coffee will NOT provide product returns on any coffee making equipment including machines, grinders and brewing equipment:


2. Stellarossa Coffee will offer store credits or exchanges on coffee accessories where: 



The product is faulty or the product does not fit the purpose goods of that kind are commonly purchased for.

The product does not match the sample or description.



A credit or exchange will only be offered if the goods are returned within one month of the purchase date, and the goods are in the original packaging. You must retain your receipt as proof of purchase.  

A credit or exchange will only be offered if the goods are returned within one month of the purchase date, and the goods are in its original packaging.

You must retain your receipt as proof of purchase.

You may also be asked to demonstrate that the goods being returned are due to a product fault rather than operator error.

A credit will be offered at our discretion 
with your receipt.